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Purchase Notes

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Delivery Range:

Online purchases will receive free local delivery service (except for outlying islands and in remote areas). We offer free shipping within Hong Kong, except on outlying islands and in remote areas, including the Sha Tau Kok, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau, restricted area, Lo Wu, Po Toi, Tung Lung Chau, Tap Mun, Kat O, Tung Ping Chau, Mui Wo, Lamma Island, Peng Chau, Cheung Chau, Tai O. The delivery period is generally within 2 to 8 working days, depending on the availability of goods stocks and weather.

About International Shipping, Please refer to “6. International Shipping Policy”, you may also contact us at (+852 2372-9226) or Email us at sales@ironsteelfootwear.com for further enquiries on International shipping.

 

Special Circumstances under COVID-19

If the set delivery location is under lockdown by the local authorities, please select SF delivery for delivery to the building’s security or collect your goods at a prearranged pick-up location.

 

Payment methods

The value of all goods are in Hong Kong dollars. Prices of goods are subject to the order shown on the day. Please double check the product, quantity, and value of your purchase before submitting your order. Once submitted, you agree to pay for the said product on your purchase order. We recommend using WhatsApp (+852-9445-9878) or call us at (+852 2372-9226) should any issues arises. 

1. Online payment

Ironsteel only accepts PAYPAL online payments across platforms such as VISA and MasterCard credit cards. 

 

2. Bank Transfer, Bank Counter Transfer, Automatic Transfer, Phone Banking and Online Banking

    Account Name:IRONSTEEL LIMITED
    Bank Account:HSBC
    Account Number : 456-653070-838

Please keep your receipt, write your Purchase Order reference number, name, and email on the receipt and WhatsApp the information to +852-94459878. We will inform you of any confirmation or issues if present.

Return Policy

Ironsteel hopes to provide you a pleasant online purchasing experience. However, we understand there may be dissatisfaction with your product. In this situation, you may return your product by emailing sales@ironsteelfootwear.com or call us at (+852 2372 9226) for an exchange or return.

Return and Exchange steps

1. You can return your unworn, brand new item with boxes, tags and accessories still attached within 10 days for 
    an exchange or refund. If you would like to return your goods, please contact sales@ironsteelfootwear.com
    with the following information:

         - Invoice number (located in the top right corner of your invoice, first line)
       
         - Items you would like to return along with reason.

 

2. Return shipping:

     2.1. When the product sent is damaged or if there are size/model differences,   

             Ironsteel will take responsibility of the return shipping cost 
             <Example:Purchased size 40, received size 41 >;

     2.2. If the fitting is not correct, Ironsteel will be responsible for the return shipping cost;

      2.3. If the product is not as desired or not suitable for the client,
             the return shipping cost responsibility shall be on the buyer.

 

3. If there is available stock of the required size, Ironsteel will be sending your exchanged product within
    5 working days on receiving the returned product. If the required size is not available Ironsteel will contact
    the buyer for further arrangement.  
 

4. Ironsteel holds all rights in the exchange process and will have the final say in product exchange.


5. The choice of exchange is subjected to the availability of products with Ironsteel.

     If you have any queries in purchasing an Ironsteel product, please contact us at (+852 2372-9226), WhatsApp 

     (+852-9445-9878) or Email us at sales@ironsteelfootwear.com and we will get back to you as soon as possible.

6. International Shipping Policy

    Shipping charges and available service will vary based on package weight and country of destination.
    Your country may require you to pay import fees, customs duties and value added taxes (VAT) and etc.
    which are not included in the price and shipping cost listed on our website. All charges except for the price of       
    the product are under the sole responsibility of the customer. Please contact us at (+852 2372-9226) or Email
    us at sales@ironsteelfootwear.com for further enquiries on International shipping.