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Shipping, Delivery and Payments

General Shipping and Delivery Information

  • A valid Hong Kong / Macau mobile number must be provided when inputting your delivery details. This allows S.F. Express to contact you upon delivery or send you any "pick-up" messages.

  • For terms and conditions on exchanges and refunds, please click here or go to our exchanges and returns page.

  • Please double check the information you have entered is accurate. We are unable to make changes to your contact details and delivery address once it is placed.

  • Please be aware that scheduled delivery is not available.

 

Shipping and Delivery to Hong Kong 🇭🇰

  • Online purchases above $500 HKD qualify for free delivery within Hong Kong (excluding outlying islands and remote areas *).

  • Delivery time will range between 2 to 8 working days **

 

Shipping and Delivery to Macau 🇲🇴

  • All transactions are completed in Hong Kong Dollars. 

  • Online purchases above $1,500 HKD qualify for free delivery to Macau.

  • If the total purchase order is below $1,500 HKD, the order is subject to a delivery charge of $100 HKD.

  • Delivery time will range between 2 to 14 working days **

  • If your order is cancelled after being placed, please note the delivery charge is non-refundable.

 

International Shipping and Delivery ✈️

  • International shipping services are available and will vary based on package weight and country of destination.

  • The country of destination may require you to pay additional import fees, customs duties and value added taxes in addition to the total value of your cart.

  • All charges except for the price of the product are under the sole responsibility of the customer.

  • Please contact Ironsteel through telephone, WhatsApp or e-mail for further enquiries regarding international shipping

 

Payment Methods

  • The value of all Ironsteel goods are in Hong Kong Dollars.

  • Online payments may be subject to additional charges and exchange 

  • Prices of goods are subject to the order shown on the day.

  • Please double check the product, quantity, and value of your purchase before submitting your order. We are unable to make changes to your order once it is placed.

  • Once submitted, you agree to pay for the selected product on your purchase order.

  • We recommend calling us at (+852 2372 9226) or use WhatsApp (+852-9445-9878) to contact us should any issues arises.

 

  1.  Online payment

Ironsteel only accepts PAYPAL online payments across platforms such as VISA and MasterCard credit cards. 

 

2. Bank Transfer, Bank Counter Transfer, Automatic Transfer, Phone Banking and Online Banking

    Account Name: IRONSTEEL LIMITED

    Bank Account: HSBC

    Account Number: 456-653070-838

 

Please keep your receipt, write your Purchase Order reference number, name, and email on the receipt and WhatsApp the information to +852-94459878. We will inform you of any confirmation or issues if present.

 

*Outlying islands and remote areas include Sha Tau Kok, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau, restricted area, Lo Wu, Po Toi, Tung Lung Chau, Tap Mun, Kat O, Tung Ping Chau, Mui Wo, Lamma Island, Peng Chau, Cheung Chau, Tai O. Please contact us if you are unsure

**Business days are any days excluding Saturday, Sunday and public holidays and any days on which a tropical cyclone warning signal no. 8 or above or a black rainstorm warning signal is issued in Hong Kong or bad weather warning of similar effect is issued in Macau at any time between 9:00 a.m. and 5:00 p.m.​

 

 

Updated Date: 03-Aug-2023

 

If you have any queries of your purchase, please contact us at (+852 2372-9226), WhatsApp (+852-9445-9878) or e-mail us at sales@ironsteelfootwear.com and we will get back to you as soon as possible. Please allow responses of within 1-2 business days.

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